Surgical Technologist

Behavioral Competencies

Accountability (Ownership, Initiative, Trust and Respect, Continuous Learning/ Improvement):

• Takes personal responsibility for completing assigned activities and seeks new opportunities to provide high-quality work/service; looks for ways to improve individual performance
• Is clear about daily tasks and shows a flexible, proactive approach to accomplishing responsibilities in the face of changing situations (e.g. patient emergencies)
• Shows respect in every interaction and builds trust; demonstrates adherence to code of conduct
• Shows willingness to learn new technologies, tools or systems, and is eager to gain new skills

Customer Focus (Customer Expectations and Needs, Service Improvement, Cross-functional Collaboration)

• Understands personal and practical needs of all customers and takes appropriate action to meet expectations for quality care and/or service 
• Has self-awareness of own behaviors; makes changes in behavior to improve the service experience; is aware of how personal actions affect the customer experience; adjusts personal behaviors as needed to meet or exceed customer expectations
• Demonstrates the ability to work effectively within and across work units to deliver the best customer experience

Planning & Decision Making (Planning and Organization, Problem Solving, Time Management, Effective Use of Resources)

• Plans daily routine to properly organize tasks and demonstrates the flexibility to meet immediate customer needs effectively and efficiently
• Proactively asks open-ended questions to clarify and resolve underlying issues; escalates issues promptly and responsibly as necessary
• Allocates time appropriately to effectively handle multiple priorities and varying workload
• Demonstrates stewardship through the identification and appropriate use of available resources (time, equipment and supplies)

Communication (Interpersonal Skills, Effective Communication, Managing Crucial Conversations)

• Listens well, shows a positive attitude and modifies tone and delivery to effectively meet the needs of the customer 
• Demonstrates self-awareness and gathers thoughts before speaking to deliver clear messages that are easily understood by others
• Understands needs of others and willingly takes the H.E.A.T. by remaining calm and positive under high stress situations

Relationship Management & Teamwork (Building Productive Relationships, Knowledge Sharing, Collaboration)

• Is approachable, builds rapport, and uses formal and informal networks to facilitate achievement of departmental and organizational goals 
• Willingly shares information, materials and know-how to contribute to and achieve common objectives
• Works as a team player in a diverse workforce and looks for ways to improve interactions with all co-workers, contributing to a welcoming and helpful environment